Broad Band Installation & Repair Technician

Description IES is the Preferred Premier Subcontractor for Cox Communications! Become the Valley's 1st 4 product trained technicians - (Cable TV, High Speed Internet, Telephone Service & Cox Home Life whole home alarm & monitoring system) At IES, your earning potential is all in your hands!!! Control your weekly pay, like never before. ($400.00 - $1600.00 per week earning potintial) PAID TRAINING! At IES , we connect people to the things they love. Now we’d like to connect with you. IES is currently seeking a Broadband Installation & Repair Technician to play a pivotal role in the continued stability and growth of our organization. As a Broadband Installation & Repair Technician , you will serve as a front-line representative of the Cox brand in Las Vegas, NV and be a key member of a supportive, service-oriented team that: Installs, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations. Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems. Takes whatever actions are required to deliver a great customer experience. Lives the IES Core Values, by completing work to the highest quality standard in the most productive manner. Unleash your potential with IES as a Broadband Installation & Repair Technician , where you’ll be enhancing the lives of Cox customers and your career. The IES Difference IES is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value, we place in our employees, IES offers competitive salaries, an excellent benefits package (healthcare, dental, vision & life insurance, Gym membership, paid training and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the IES team today! At IES, Safety is priority #1 & our record shows it Primary Responsibilities and Essential Functions Drives Company and/or personal vehicle between office, warehouse, and work sites. Works outside on a customer’s premises or within a customer’s home. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor. Follows all Company standard safety practices in the course of performing work activities. Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed. Maintains company and/or personal truck and other equipment per service requirements and safety guidelines. Drives a company and/or truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation. Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests. Consults with supervisor and other technicians for advice and assistance as needed. Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns. Educates customers in the use of installed products. Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services Explains waivers, agreements, customer release forms. Completes work order on paper or WFA in accordance with Company standards. Ensures that customer completes invoice. Explains charges and billing procedures. May also collect money/payment from customer (local practices vary). Cleans work area upon completion of job. Participates in team meetings as scheduled. Attends job-related training that may include initial training, refresher training, product and service updates. Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities. Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch. Follows procedures to deposit and close out batches (when applicable). Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands. Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters. Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems. Works with alarms, low voltage electricity, and color-coded wires. Qualifications Minimum 18 years of age Must have your own reliable Truck, Van or SUV Our local system Manager will qualify your vehicle Must be able to pass a background check & drug screening Valid state driver’s license and a good driving record One year of work experience in a comparable field such as construction trade, mechanics, semi-skilled manufacturing, or other related hands-on trade role Minimum of one year of direct customer service experience PC and Windows software skills Stable work history Able to work required shifts and overtime (if necessary) Spanish proficiency desirable in some locations Ability to work 12+ hour days Ability to work a flexible and non-traditional schedule; 4, 5 & 6-day work weeks Team player Ability to communicate and work well with customers and co-workers Preferred High school degree or GED equivalent preferred; post-high school education a plus One year of work experience in a comparable field such as construction trade, mechanics, semi-skilled manufacturing, or other related hands-on trade role Physical Requirements Ability to carry and use tools and equipment Ability to complete documentation, and inspect, install, and repair materials and equipment Ability to locate work sites Requisite ability required to drive motor vehicle Adequate ability to distinguish different colors of wire Ability to communicate in person and by telephone Ability to bend, stoops, and crawl Ability to lift up to 75 pounds to lift, position, and carry 28-foot extension ladder Ability to climb ladders and/or utility poles and work in high places Ability to work in small places (such as crawl spaces and attics) Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat Ability to work outdoors Your Career at IES From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, IES is all about bringing people together and enhancing their lives. IES is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. IES is a national provider of industrial products & infrastructure services to a variety of end markets, including electrical & communications contracting solutions for commercial, industrial, residential & renewable energy markets. IES is a publicly traded on NASDAQ under the symbol IESC. As of the end of IES’ 2015 fiscal year, ending September 2015, IES produced over $574 million in revenue & employed close to 3,000 employees at over 60 locations across the United States. We are always looking for talented professionals to join our team! IES offers competitive salaries, an excellent benefits package (healthcare, dental, vision & life insurance, paid time off, paid training and 401k) and a best-in-class working environment. IES is an equal employment opportunity employer. Job Type: Full-time Salary: $65,000.00 /year 25 days ago - save job » Apply Now Please review all application instructions before applying to IES Residential, Inc.. Apply Now