Employment Type
Part-Time
Hello...is it you we're looking for....
Essential Functions
We are looking for a hard working and dedicated individual with excellent communication skills to help us with our customer service call center. As a member of our team you will enthusiastically and confidently take phone orders for our customers, properly pitch our products and services, and work closely with our sales team to enter ticket orders properly into our ticketing system.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Must be flexible with scheduling including nights, weekends and possible holidays
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
About David Saxe Productions:
David Saxe Productions is the largest show production company in Las Vegas. Owned and operated by famed producer and Las Vegas native David Saxe, David Saxe Productions is responsible for the operations of two major theaters located on the famous Las Vegas Strip. For further information please refer to our website www.davidsaxe.com.
No comments:
Post a Comment