Weekend Front Desk Concierge Sterling Ridge Assisted Living + Memory Care - Las Vegas, NV 89119

$20,800 a year - Part-time

PURPOSE The Receptionist provides the first impression to the Community and should therefore embody the philosophy and mission of the organization. The Receptionist will greet all residents, family members and visitors, answer the telephones, take and deliver messages and responding to the Executive Director’s directions. Additionally, the Receptionist will provide clerical support for all departments. They will also provide back-up support in bookkeeping and recordkeeping. The Receptionist will answer questions, complete inquiry sheets and give tours as needed to support the Community Relations Department. The Front Desk is the communication hub for the Community so proper coverage is important during business hours. The Receptionist may occasionally be asked to take a deposit to the bank or give a tour. It is the Receptionist’s responsibility to find another staff member or Department Head to cover the Front Desk duties prior to stepping away. INFECTION CONTROL Exposure to blood or bodily fluids is not likely. WORKING CONDITIONS Works in Long Term Care Community in Las Vegas, NV PHYSICAL REQUIREMENTS (with or without reasonable accommodation) Ability to walk, reach and bend comfortable and frequently while moving through the Community Ability to sit or stand comfortably for extended periods, with appropriate breaks Ability to push wheelchairs, ambulate residents and lift, push and pull up to 20 pounds routinely and up to 40 pounds occasionally Possesses fine hand coordination, visual acuity and a memory for detail EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); and Six (6) months to one (1) year related experience and training; or Equivalent combination of education and experience REQUIRED CERTIFICATES, LICENSES OR REGISTRATIONS Ability to pass criminal background check and drug test as a condition of employment, regardless of operating a motor vehicle CPR and First Aid certified MINIMUM REQUIREMENTS Communication: Listens effectively, reads written directions, comprehends verbal instructions and writes at a level necessary to accomplish job Communicates effectively with other staff members, supervisors, residents and visitors, both verbally and in writing Strong phone skills and the ability to communicate effectively and professionally to all callers including those who may have disabilities that impact their speech Maintains confidentiality of both resident and Community information Learning and Development: Demonstrates ability and willingness to acquire and apply new knowledge or skills for work Attends Community trainings consistently in order to meet State and Federal compliance requirements Recognizes own strengths and weaknesses and receives feedback and coaching from others on one's performance, utilizing it to learn and improve Organizational Awareness: Knows departmental policies, rules, regulations, business goals, vision, organizational structure, culture, philosophy, operating principles and values Recognizes when decisions or information should be referred to a supervisor Abides by established policies and procedures of the Community Demonstrates Professionalism: Self-motivated – works with little or no supervision Interacts in a professional manner with the public, residents, guests and staff Displays professional, mature behavior and attitude in speech and action Ability to work flexible hours to meet the requirement of the job Maintains reliable attendance record and notifies supervisor if late or unable to work Organizes and utilizes time efficiently, sets priorities to accomplish assigned tasks in a timely manner and keeps work area neat and clean Teamwork: Works well as a member of a team showing ability and willingness to listen openly to others Establishes and maintains cooperative working relationships and works with others to complete assignments and achieve goals Works cooperatively with administration and displays willingness to assist co-workers Quickly evaluate people and situations in order to respond appropriately to a variety of personalities Resident Rights: Demonstrates compassion for the elderly and sick and the ability to relate to the elderly population in a positive manner demonstrating respect for resident rights, privacy and self-determination Supports the philosophy and approach to care used by the Community Demonstrates consistently pleasant demeanor and tone of voice Demonstrates effective resident supervision related to job duties Ability to type 60+ words per minute and operate computer systems efficiently Capable of performing the essential functions of this position ESSENTIAL Duties and Responsibilities ( with or without accommodation) Represents the Community in receiving residents, family members, staff and the public in a positive, helpful, and caring manner Directs residents and guests at the desk to the appropriate office for assistance, resident apartment, or activity area Promptly and politely answers the telephone and directs calls to appropriate party, minimizing “holding” time and taking messages as necessary in a neat and comprehensive manner Maintains records of resident and guest sign-ins and outs Understands and demonstrates Community mission and philosophy Provides clerical support to all departments, as assigned by Executive Director, in a timely and organized manner including bookkeeping and reporting functions when assigned Provides support to Community Relations Department by completing inquiry sheets, answering prospective resident and family questions and conducting tours when necessary Copies, collates, and staples materials as requested Maintains files and provides support to other departments by filing, typing labels, and similar functions Sorts and distributes incoming mail and process outgoing mail Maintains strict confidentiality in all matters dealing with personnel, resident information, or management issues Ensures that lobby, reception and entry areas are kept clean, safe, and orderly Notifies appropriate staff of unsafe situations within the building or grounds Notifies Executive Director of any resident emergency or hospital transport Directs emergency services as needed within the Community Works with other staff to maintain continuous coverage of front desk, telephone answering, taking and delivering messages ADDITIONAL DUTIES AND RESPONSIBILITIES Maintains current knowledge of regulations affecting resident interactions Ability to work with wide range of persons and needs Possesses or learns marketing skills Reports all incidents and injuries to supervisor immediately, whether to self or witnessed incidents and injuries to residents, employees or visitors Attends and participates in training, in-services and staff meetings Other duties as assigned Job Type: Part-time Salary: $20,800.00 /year Required education: High school or equivalent Required experience: working in Assisted Living + Memory Care: 1 year Receptionist: 1 year Sales and Marketing: 1 year Required license or certification: CPR/AED 13 days ago Apply Now