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Working as a Part Time Virtual Customer Care Professional, you can work from home and build a career with American Express.
What you’ll be Doing
- Working from home 20-29 hours per week, answering incoming calls in a fast-paced environment
- Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
- Delivering extraordinary service by following our Relationship Care® philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
- Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meeting performance goals that include, but are not limited to, customer survey results, average call handle time, schedule adherence, quality and Compliance standards
- Successfully completing an extensive on-the-job training class; 100% attendance required during the training period; permanent schedules will vary
What’s in it for you
- Competitive starting pay (minimum $15.73/hr)
- Monthly performance-based incentives, over and above your base pay
- Flexible, non-traditional schedules available
- Generous benefits package after 90 days of employment: tuition assistance, retirement programs and comprehensive medical, dental and vision plans
- Paid training, to be completed from your home office on company-provided equipment
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