Baggage Handler

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Date: Oct 14, 2016

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Baggage Handler is to assist guests by unloading luggage from buses, vans or other transportation and properly routing luggage for storage or delivery. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Key Responsibilities
  • Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
  • Assists the guest by transporting luggage to its proper location and meets all guest requests.
  • Stores guest luggage in the proper storage location and accurately records the storage information.
  • Retrieves luggage from storage for Luggage Agents or guests as needed.
  • Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Identifies and explains hotel and suite facilities and features to guests.
  • Performs other tasks as assigned by management.

• Key Processes
  • Provide a service or assistance to meet the needs of a guest, client or customer.
  • Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
  • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• High school Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.
• Must possess at least 6 months of customer service experience with previous experience dealing with customers one-on-one.
• Current DMV report.
• Good interpersonal skills.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Must possess a valid Nevada driver’s license.

Physical Requirements:

• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Physical ability to access all areas of the property.
• Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.

Job Segment: Clerical, Administrative