Date: Oct 27, 2016
Location: Las Vegas, Nevada, US
Company: Las Vegas Sands Corp.
Position Overview:
The primary responsibility of the Guest Relations Agent is to assist the Guest Relations Manager with administrative duties by responding to guest correspondence, complaints, inquires and requests in a timely manner. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Key Responsibilities
- Self-motivated, able to multi task. Ability to provide legible communication.
- Monitor and respond to all guest complaints that arrive via e-mail, letter or phone in a timely manner
- Maintain log of all correspondence on a daily basis
- Distribute guest’s correspondence to respective department heads – follow up on guest satisfaction where required
- Track return guests’ arrival date Notify respective departments accordingly and coordinate day of arrival activities
- Print Reports
- Ability to focus attention on details, be well-organized and follow-up
- Maintain office supplies
- Filing and maintaining accurate records
- Key Processes
- Provide a service or assistance to meet the needs of a guest, client or customer.
- Assist with investigation of guest complaints with all pertinent departments
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
Minimum Qualifications
- 18+ years of age
- Proof of authorization/eligibility to work in the United States
- High school Diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
- Work varied shifts, including weekends and holidays.
- Previous Front Desk experience in a hotel/resort preferred
- PC software programs (MS Word, Excel)
- Basic typing skills
- Excellent guest service skills
Physical Requirements:
Physical Requirements
- Work in a fast-paced, busy, and somewhat stressful environment.
- Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.
- Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
- Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
- Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
Job Segment: Front Desk, Administrative
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