Job description
The Key Job Responsibilities include:
· Opening/Closing the Office each day
· Managing Day to Day Operations of the Office
· Managing Sales efforts within a defined territory/geographic area
· Managing Recruiting efforts necessary to support Sales efforts
· Managing Administrative efforts necessary to support Sales/Recruiting efforts
· Maintaining a productive and positive environment for the Office Staff
· Creating a “sense of Urgency” among the Office Staff
· Achieving Budgeted Sales/Gross Profit Goals
· Adhering to and enforcing Policies and Procedures set forth by the Company
The following list represents an overview of the primary responsibilities of a Sales Manager as they pertain to each area of the Office:
1. Sales:
· Driving Sales with Active Clients, New Clients, Inactive Clients, and Prospects, through the demonstration and reinforcement of the Tradesmen Sales Process with Field Representatives.
· Directing and monitoring Daily Activities of the Field Representatives.
· Protecting Tradesmen’s assets by monitoring and managing Client Collections.
· Building strong Client relationships, including overseeing Client Appreciation activities.
· Ensuring superior service levels to Clients; analyzing information regarding Client satisfaction, modifying processes and counseling Employees to ensure high levels of Client service.
· Handling the turnover of Clients when Field Representatives leave Tradesmen.
· Participating in Marketing and Business Development activities to increase Revenues.
· Maintaining continual Sales Recruiting efforts to identify potential Field Representatives even when there are no job openings.
- Recruiting Operations:
· Building a quality workforce by managing the recruitment, hiring, training, development, and retention of quality Field Employees.
· Building positive Field Employee relationships, including overseeing Employee Orientation/ Appreciation/Safety Culture activities.
· Directing and monitoring Daily Activities of the Project Coordinator to ensure we will have the anticipated skilled labor needed to fill upcoming Work Orders.
3. Safety:
· Creating a Safety culture within the Office.
· Promoting Corporate Safety Campaigns/Safety Awareness Techniques.
· Monitoring OSHA Safety Training compliance.
· Overseeing appropriate measures are taken in the event of an Accident.
· Testifying in Workers’ Compensation Hearings/Field Employee Litigation.
- Office Administration:
· Planning, controlling and monitoring an Operating Budget.
· Planning, controlling and monitoring a Sales Budget.
· Analyzing Financial and other data reports; making modifications to contain costs.
· Ensuring compliance with all Tradesmen Policies and Procedures.
· Keeping pricing structure intact to maintain Gross Profit Margins.
· Sign off/approval of all Office Accounts Payable.
· Overseeing Office Payroll Processing functions.
· Monitoring Benefit Administration.
· Ensuring all Office Meetings are conducted Weekly/Daily.
- Office Staff Development:
· Recruiting, hiring, and retaining the proper number of qualified Office Staff.
· Managing Office Employee performance by establishing Goals and Objectives for Staff, clearly communicating these Goals and Objectives to the appropriate team members, measuring Performance Results and providing feedback.
· Providing ongoing Coaching and development to Office Staff.
· Acting as a resource to Office Staff in resolving problems and increasing effectiveness.
· Building “Team Loyalty” and developing a strong culture among Office Staff.
· Ensuring consistent and fair treatment of all Office Staff.
· Role model appropriate Appearance/Behavior with regard to Tradesmen Values.
· Communicating and sharing information with Office Staff, other Offices, and Corporate to increase the use of best practices.
· Keeping current on Industry Trends which have potential impact on the Office.
· Creating a fun, positive Office environment that enhances the productivity and job satisfaction of Office Staff.
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