Customer service

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Receives and responds to verbal and written direction from supervisory personnel.
• Establishes personal contact with customer to resolve any outstanding customer issues including service questions and billing issues. 
• Commits to performing job duties in a manner that ensures a safe work environment.
• Willingly and cooperatively performs other related duties as assigned by management.
• Willingness to work a flexible schedule and occasional overtime when needed.

JOB REQUIREMENTS

Position Requirements

·         1+ years of experience in a customer service.

·         Read, research and respond to Customers written communication.

·         Ability to communicate clearly and professionally, both verbally and in writing.

·         Strong decision making and analytical abilities.

·         Strong detail orientation and communication/listening skills.

·         Proven verbal and written communications skills in a fast paced, high volume correspondence environment. 

·         Excellent listening and problem resolution skills. 

·         Research ability and attention to detail is required. 

·         Good interpersonal skills. 

·         Working knowledge of Microsoft Office Suite (Word and Excel). 

·         Must be highly flexible and quality focused. 

·         Must be a self-starter and work within the team dynamic.

·         Stays up to date with company polices and procedure changes.